Return & Refund Policy

1. 3-Day Return Window

Customers can return products within 2-3 days of delivery, provided the jewelry is unused, undamaged, and remains in its original packaging. This ensures you have enough time to evaluate your purchase with complete peace of mind while safeguarding the product’s quality for future resale and authenticity verification.

2. Eligibility for Return

A return request is valid only when the jewelry is in brand-new condition with all certificates, invoices, and packaging intact. This policy ensures authenticity and maintains value, as missing documents or damaged packaging will affect eligibility for returns and refunds under our quality and compliance standards.

3. Non-Returnable Items

Customized, engraved, or personalized jewelry pieces cannot be returned since they are tailored uniquely for each customer. Exceptions apply if the product is defective or damaged during shipping. This rule safeguards the integrity of bespoke designs while still protecting customers from any faults arising in manufacturing or logistics.

4. Return Process

To initiate a return, customers must contact our customer care team for authorization. Once approved, securely package the product and ship it back to our designated return address. This structured process ensures returns are efficiently tracked, minimizing risks of loss, delays, or disputes while guaranteeing a smooth resolution.

5. Refund Method

Refunds are credited back to the original mode of payment within 7–10 business days after successful inspection. This ensures transparency and traceability, avoiding unnecessary delays. Our goal is to process refunds quickly while ensuring product authenticity checks are completed to uphold trust and protect against fraudulent returns.

6. Exchange Policy

Instead of a refund, customers can opt for an exchange of equal or higher value. This allows you to upgrade or select another design that suits your preference. Exchanges offer flexibility while ensuring customers enjoy a positive experience even if the original product did not fully meet expectations. If approved, the exchanged or replaced product will be delivered within 15 days.

7. Return Shipping Charges

Return shipping costs are borne by the customer unless the return is due to product defects or company errors. In such cases, we cover the shipping expenses entirely. This policy ensures fairness while protecting both the brand and customer, aligning responsibility with the cause of the return.

8. Damaged or Defective Items

If your product arrives defective or damaged, notify us immediately for assistance. We will arrange for a prompt replacement or issue a full refund. This commitment protects customers from unforeseen issues during transit and reinforces our promise of delivering jewelry in perfect condition every single time.

9. Inspection of Returns

All returned jewelry undergoes a strict quality inspection to confirm eligibility. Refunds are processed only when items meet return standards, including condition, documents, and packaging. This step ensures fairness, maintains product authenticity, and upholds brand credibility by preventing misuse of return policies while safeguarding customer satisfaction equally.

10. Customer Care Assistance

Our dedicated customer care team is always ready to guide you through the return process and answer refund-related queries. Whether it’s eligibility checks, timelines, or exchange options, we ensure every customer receives complete clarity and support, making returns and refunds smooth, transparent, and hassle-free from start to finish.