Shipping & Delivery Policy
1. Free Shipping
We provide free shipping to all major cities and towns, ensuring no hidden costs or surprise fees. The price you see during checkout is final, and you won’t be asked to pay extra delivery charges. Our goal is to make your shopping experience smooth and transparent.
2. Dispatch Time
After your order is confirmed, we usually dispatch it within 1–2 business days. While we strive to maintain this timeline, slight delays may occur during peak seasons, sales, or unforeseen circumstances. Rest assured, we prioritize quick dispatch to get your items to you as soon as possible.
3. Delivery Timeframes
Delivery time depends on your location. Typically, domestic orders within India take 3–7 business days, while international orders may take 7–14 business days. Remote locations may take a little longer, but we aim to deliver promptly. You will always be updated about your order’s journey.
4. International Shipping
For international customers, shipping is available worldwide. However, additional charges like customs duties, import taxes, or country-specific fees may apply. These costs are beyond our control and are the buyer’s responsibility. We advise checking your country’s regulations to avoid surprises at the time of delivery.
5. Packaging Standards
Each order is carefully packed using tamper-proof materials and elegant packaging to ensure safety and presentation. From secure sealing to premium-quality boxes, we take every step to protect your jewelry. Whether local or international, your package will arrive in perfect condition, ready to be unboxed.
6. Tracking Orders
Once your order is shipped, we provide a tracking number via SMS or email. This enables you to monitor your shipment in real-time and know exactly where your package is. We recommend keeping an eye on updates for a smooth delivery experience without unexpected delays.
7. Failed Deliveries
If delivery fails due to an incorrect address, refusal to accept, or unavailability at the given location, the courier will attempt redelivery. In some cases, charges may apply for repeated unsuccessful attempts. To avoid delays, please double-check your address and ensure someone is available to receive.
8. Delays in Shipping
Though we strive for timely deliveries, certain factors may cause delays—such as extreme weather conditions, courier network disruptions, strikes, or public holidays. We will always notify you of such delays and keep you updated until your package safely reaches your doorstep. Your patience is appreciated.
9. Shipping Insurance
For high-value orders, we may provide shipping insurance to safeguard your purchase during transit. This ensures extra protection in rare cases of damage, loss, or theft. If you wish to opt for additional insured shipping, kindly contact our support team before dispatch for arrangements.
10. Customer Support
Our support team is always ready to assist with any shipping concerns. Whether you face tracking issues, unexpected delays, or have delivery questions, you can contact us anytime. We stay connected until your jewelry is safely delivered, making sure you enjoy a stress-free shopping experience.