Customer Support – rarebysakthi.com

Easy Exchange We believe jewelry shopping should always feel safe and flexible. Our Easy Exchange policy allows you to return and swap pieces without hassle. Whether it’s the wrong size, style preference, or a simple change of mind, we’ve made the process smooth and customer-friendly. Eligibility for Exchange

Exchange within 7–14 days of purchase.
Jewelry must be in unused condition with original packaging.
Excludes customized, engraved, or special orders unless defective.
Proof of purchase (invoice/certificate) is required.

How the Exchange Works

Contact our customer care team to initiate the request.
Ship or drop off the product securely for inspection.
Once approved, choose a replacement item or request store credit.
Get updates at each step for full transparency.

14 Days Return We want you to feel completely confident in your jewelry purchase. That’s why we offer a simple and transparent 14 Days Return policy. If the piece doesn’t meet your expectations, you can return it with ease and peace of mind. Return Eligibility All returns must be initiated within 14 days of delivery. The jewelry should be unused, in original condition, and accompanied by the invoice, certificates, and packaging. Custom-made, engraved, or altered pieces are generally non-returnable unless a manufacturing defect is identified. Hassle-Free Process To make it simple, our customer care team will guide you through the return process step by step. Once the returned item reaches us, it is inspected carefully for quality checks. After approval, a refund is initiated swiftly to your original payment method, ensuring complete transparency and trust.

Free Shipping

Enjoy the convenience of shopping without extra costs. We provide free shipping on all jewelry orders, big or small. Each piece is securely packed and delivered with care, ensuring it arrives safely at your doorstep. Our goal is to make your shopping experience seamless, worry-free, and filled with delight from the moment you place your order until you receive it.

Shipping Coverage

Our free shipping service extends across all major cities, towns, and select international locations. We work with trusted courier partners who specialize in handling delicate and high-value items, ensuring your jewelry is delivered safely and on time. There are no hidden fees—what you see at checkout is the final price, making your purchase simple, transparent, and stress-free.

Secure Packaging

Every order is packed with precision and care using tamper-proof, protective, and elegant packaging. From rings and bracelets to statement necklaces, each piece is cushioned to prevent damage during transit. Our secure packaging guarantees that your jewelry arrives in perfect condition, ready to wear or gift. With us, you can always expect safety, quality, and sophistication in every delivery.

Certified Jewellery

Every piece of jewelry you buy from us is backed by trusted certification. We believe in complete transparency and guarantee the authenticity of our diamonds, gemstones, and metals. Certified jewelry ensures purity, quality, and long-term value, giving you the confidence that you are investing in something genuine, timeless, and crafted to the highest industry standards.

Authenticity Guaranteed

Our jewelry is hallmarked and certified by recognized authorities for purity and quality. Diamonds and gemstones are graded for cut, clarity, color, and carat, ensuring you always receive what you pay for. Each purchase includes a certificate of authenticity that verifies your jewelry’s value and credibility, making it easier for you to cherish, insure, or even resell with absolute confidence.

Trusted Certification Bodies

We work only with globally recognized certification bodies and gemological institutes to guarantee reliability. Whether it’s a diamond ring, a gold bangle, or a gemstone pendant, every product undergoes rigorous testing. Certified jewelry not only provides assurance of quality but also enhances resale value. When you shop with us, you can trust that your jewelry is genuine, certified, and responsibly sourced.

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